REFUND POLICY

At igettools.in, customer satisfaction is our priority. Our refund policy is designed to address issues specifically related to the functionality of digital goods purchased on our platform. Please read the following terms carefully before making a purchase.

Refund Eligibility

Refunds are applicable only under the following circumstances:

  • The digital product delivered is non-working or not functional.
  • If our customer support team is unable to resolve the issue or provide a working solution after thorough troubleshooting.

Refunds will not be processed for any other reason, including:

  • Change of mind after purchase.
  • Incorrect product selection by the customer.

Refund Process

If you meet the above eligibility criteria, you can request a refund by following these steps:

Contact Customer Support:

  • Reach out to our support team at support@igettools.in or via WhatsApp at 9891111776.
  • Provide your order ID, transaction details, and a detailed explanation of the issue.

Verification of Issue:

  • Our technical team will verify the issue with the product.
  • You may be required to share screenshots, videos, or other evidence to demonstrate the problem.

Refund Approval:

  • If the issue is verified and deemed unresolved, your refund request will be approved.

Refund Timeline

  • Once your refund request is approved, it will take 3-5 business days for the refunded amount to appear on your original payment method statement.
  • If you do not see the refund after 5 business days, please contact us at support@igettools.in or via WhatsApp at 9891111776 for further assistance.

Non-Refundable Conditions

Refunds will not be provided in the following situations:

  • The digital product is delivered successfully and works as intended.
  • The issue is resolved by our customer support team.
  • The customer fails to provide necessary details for issue verification.
  • Issues caused by the customer’s misuse or incompatible device setup.

Support and Assistance

If you encounter any issues with your digital product, please contact our support team before requesting a refund. We are here to help and will do our best to resolve your concerns promptly.